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	<title>CBD inTouch &#187; Zocalo Group</title>
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		<title>Word of Mouth: The Greatest Influencer</title>
		<link>http://www.blog.cbdmarketing.com/2009/07/word-of-mouth-the-greatest-influencer/</link>
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		<pubDate>Fri, 17 Jul 2009 21:52:47 +0000</pubDate>
		<dc:creator>Dick Strassburger</dc:creator>
				<category><![CDATA[Interactive]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Colman Brohan Davis]]></category>
		<category><![CDATA[Dick Strassburger]]></category>
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		<category><![CDATA[United Breaks Guitars]]></category>
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		<category><![CDATA[Word of Mouth]]></category>
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Want proof? On July 6th, Dave Carroll uploaded a self-made video to YouTube complaining about the poor treatment his luggage received on a United Airlines flight a year ago and the ensuing customer service runaround he has received.  Big deal, right? Happens to many travelers according to various industry reports on domestic airline customer [...]]]></description>
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